AfterHoursAgent
For home-service businesses

A receptionist for the calls
you can't answer.

AfterHoursAgent picks up after hours, takes a real message, and texts it to you in under a minute — so tomorrow's first job is on your schedule, not your competitor's.

Call from your cell. 60 seconds. We'll email you the summary your customers would have generated.

The cost of not answering
01

Calls go to voicemail. Jobs go to competitors.

After 6 PM, most customers don't leave messages. They call the next plumber on the list.

02

Your cell rings at dinner.

You answer half-distracted, can't write anything down, and the lead leaks anyway.

03

Reviews start saying you don't answer.

One-star reviews from customers who never got through cost you the next ones too.

Voicemail loses 80% of callers. Letting it ring loses 85%. Auto-text-back loses about half.

The alternatives

Voicemail, auto-text-back, or just letting it ring.
None of them actually answer the phone.

Letting it ring

The "I'll catch it later" approach.

85% of callers never call you back. 62% will immediately call a competitor. The call wasn't missed — it was given away.

85% never call back, 62% call a competitor — PATLive.

Voicemail

The default for most service businesses.

80% of callers hang up without leaving a message. Of the 20% who do, 67% of business voicemails get ignored. You're capturing maybe 1 in 15.

80% don't leave a voicemail — Hiya / Forbes / BIA·Kelsey. 67% ignored — eVoice consumer survey.

Auto-text-back

The "we'll text you back" workflow.

About 40–50% of missed callers reply to the text. The rest already called someone else. The homeowner with a burst pipe at 11 PM doesn't want a text thread.

40–50% reply rate — aggregated vendor data. 25% want a conversation — NextPhone, 347K conversations.

Real scenarios

Built for the calls that cannot wait.

Real after-hours phrases from real homeowners. Here's how the agent triages them.

My basement is flooding.
Emergency Calls your cell now.
The heat is out and the kids are home.
Emergency Calls your cell now.
There's water coming through the ceiling.
Emergency Calls your cell now.
I smell gas.
Emergency Calls your cell now.
My tenant is locked out.
Urgent Texts summary, recommends callback within the hour.
The AC died and we have guests Saturday.
Good lead Full summary, callback in the morning.
The garage door won't close all the way.
Good lead Full summary, callback in the morning.
What are your rates for a water heater?
Info Agent answers from your FAQ. No callback needed.
How it works

Three things.
Every call.

01

We answer as your business.

A friendly AI receptionist greets every caller using your business name. Recording disclosed. The caller never hits voicemail.

02

We take a real message.

Caller name, callback number, address, what's broken, how urgent, when they want service. Not a 30-second voicemail blob.

03

We text it to you in under a minute.

Structured summary on your phone and in your inbox. Emergencies trigger an immediate alert to your cell.

In your hands, sixty seconds later

This is what lands on your phone.

Sixty seconds after the call ends. No voicemail to decipher.

🚨 NEW AFTER-HOURS CALL — HIGH URGENCY 9:47 PM · Tonight
Caller Sarah M.
Phone (215) 555-0198
Address 412 Walnut St, Ambler, PA
Job type Plumbing — active leak
What's broken Water leaking under kitchen sink. Caller says shutoff valve isn't stopping it.
Urgency High — active leak
Timing Tonight if possible
Notes Caller is home now. Asked about emergency service pricing.
→ Recommended action: Call back immediately.
What we capture

Every call,
structured.

We collect what you actually need to call back and book the job — not a voicemail you have to decipher at 7 AM.

  • Caller name and callback number
  • Service address
  • What's broken (job type)
  • Urgency: emergency / today / this week / scheduling
  • Preferred time windows
  • Answers to common questions from your FAQ — never prices, never promises
Escalation protocol

Some calls can wait.
Some cannot.

AfterHoursAgent listens for the language of real emergencies — flooding, active leaks, no heat in winter, sparks, smoke, gas smell, lockouts. When a call crosses the line, it does not just leave you a message in the morning.

1

Detect.

The agent flags emergency language in real time during the call — not after.

2

Reassure.

It tells the caller help is on the way and that you'll call back within minutes.

3

Escalate.

It calls your cell, texts you, and emails you simultaneously — with the full summary attached.

4

Confirm.

It logs whether you acknowledged. Pro tier adds backup contacts and on-call rotation if you don't pick up.

You set the escalation rules once. The agent triages the night.

Try it now

Don't take our word for it.
Call the agent.

(215) 484-0055

Call from your cell. Have a 60-second conversation. Hang up. We'll email you the summary your customers would have generated.

Demo calls are recorded with disclosure. One demo per number, please — we're a small operation.

Pricing

Pick the tier that fits
your operation.

One saved emergency job covers the month.

Starter
$149  / mo

Everything you need to stop losing after-hours jobs.

  • Forward your existing number — keep the line your customers already know
  • Picks up after hours, when you're busy, or when you're unavailable
  • Greets as your business with a custom script
  • Structured message capture (name, callback, address, job, urgency, timing)
  • Emergency keyword detection + immediate call to your cell
  • SMS + email summary within 60 seconds
  • Custom FAQ trained on your business
  • Choice of voice
  • Call recording with compliant disclosure
  • One notification recipient
Call the demo agent →
Pro
$299  / mo

For shops with more than one person to alert.

Everything in Starter, plus:

  • Multiple notification recipients (split alerts across your team)
  • Notification routing by urgency (emergencies to the owner's cell, scheduling to the office)
  • Call recordings + transcripts in your dashboard
  • Priority support
Call the demo agent →
Dispatch
Talk to us

For multi-location operations and shops running an existing dispatch system.

Everything in Pro, plus:

  • Multi-location routing by service area
  • Integration with your field-service software (Housecall Pro, ServiceTitan, Jobber)
  • Advanced routing logic
  • Dedicated onboarding and implementation support
Book a 15-min call →

Recording disclosed on every call. Compliant with all-party and one-party consent states.

Local area code that matches yours.

Built in Philadelphia by an operator who got tired of missed calls.

First 5 businesses get a free 14-day pilot.

Get started

Hear what an after-hours call sounds like — handled.

Fifteen minutes. I'll dial your number from the agent, you'll hear it answer as your business, and we'll talk about whether it fits. No pitch deck.